Online Store Frequently Asked Questions
We hope you’ll find your answers below. Please feel free to contact us directly at Dhyanyoga Centers from the Contact Us page.
What payment methods do you accept?
We accept PayPal payments as well as credit card payments – Visa, MasterCard, American Express, and Discover. We process all credit card orders via PayPal, but you do not have to have a PayPal account in order to pay with your credit card. International online orders can also use Paypal and pay with credit cards.
What is a CVV number?
The CVV number is a security code which merchants use to ensure that the cardholder is actually placing the order. On MasterCard and Visa cards, the CVV number is a three-digit code located on the back of the card, usually on the signature line. On American Express cards, the CVV number is a four-digit code on the front of the card, located above the credit card number.
How secure is my online order?
All transactions from our website are secured using SSL protocols, and no credit card information is stored in our databases. You may also choose to use PayPal to settle payment transactions.
Order confirmations via email
You will receive an automatic order acknowledgement via email to the email address you provided during check-out. Most email receipts are received within fifteen minutes. You should also receive a ship confirmation via email once your order ships. If you have not received your receipt, please also check your spam email folder, as some email filters may mistakenly send to the spam box instead of to your inbox.
Are the colors in the product photos accurate?
While every effort has been made to accurately represent product colors, please be aware that actual colors may vary from those shown on your screen, due to monitor settings and light differences. Some products may also not show the entire pattern that comprises the product. In most cases where applicable, we have attempted to provide multiple views of products in order to assist you in discerning color and pattern.
How do I receive and use a coupon code?
Coupons may be distributed to our e-Newsletter subscribers and trade show attendees and used during checkout for additional savings, by keying in a special code at checkout. Please subscribe to our e-Newsletters for special offers and featured articles about living and thriving on the yogic path.
What shipping options are available?
We currently ship everything via United States Postal Service. Typically options will be presented at checkout for Priority Mail, Priority Mail flat-rate, and Parcel Post. Other USPS options may apply depending on your location and purchase.
What are the costs for shipping?
When you place your order, the shipping and handling costs will be calculated and quoted during the ordering process based on the weight of the item and your shipping location. These are based on live rates submitted by the USPS for the weight of the items in your order and cover the actual cost to ship your items, plus a small charge for packing materials if applicable (for items that are not being sent via Flat Rate Priority Mail).
Downloads are virtual products downloaded to your computer or device. They do not include a physical copy. After completing a download purchase, you will receive a download link with your completed purchase info in the shopping cart, as well as a download link emailed to you. If you do not receive the email, please check your spam filters. Please download your purchase right away, as these links are temporary and will expire.
Is my purchase tax deductible?
Dhyanyoga Centers is a 501(c)(3) under federal tax guidelines. Donations made are tax deductible, however the amount paid for merchandise is generally not tax deductible. Consult your tax advisor for more information.
Thank you for your support of Dhyanyoga Centers
100% of the proceeds from the Dhyanyoga Centers Store, after all related expenses, benefit the ongoing work of Dhyanyogi, Anandi Ma, and Dhyanyoga Centers. Many thanks for your generosity.